Frequently Asked Questions

We offer several options for various dietary needs:

• Vegetarian options with beans, rice, cheese, and fresh vegetables
• Vegan-friendly ingredients available (beans, rice, lettuce, tomatoes, salsa)
• Gluten-sensitive options with corn tortillas and rice bowls
• Customizable bowls without tortillas for low-carb diets

Please inform our staff about any allergies or dietary restrictions when ordering.

Yes! We pride ourselves on using the freshest ingredients possible. Our vegetables are delivered daily, and we prepare our salsas, guacamole, and other items fresh in-store every day. We work with local suppliers whenever possible to ensure quality and support our community.

Our menu items range from mild to very spicy. We offer several spice levels:

• Mild salsa and sauces for those who prefer less heat
• Medium options with jalapeños and chipotle
• Hot varieties with habanero and other spicy peppers
• Extra hot options for spice enthusiasts

You can always customize your order to your preferred spice level!

Our burritos are generously sized and made to satisfy! A regular burrito is approximately 10-12 inches long and weighs about 1 pound when fully loaded. We also offer bowl options if you prefer to skip the tortilla, and smaller portions are available upon request.

Yes! We offer convenient online ordering through our website and mobile app. You can place orders for:

• In-store pickup with ready-time estimates
• Delivery through our partner services
• Catering orders for events and meetings

Online ordering allows you to customize your meal, pay securely, and track your order status.

We accept all major forms of payment:

• Cash
• Credit and debit cards (Visa, MasterCard, American Express, Discover)
• Mobile payments (Apple Pay, Google Pay, Samsung Pay)
• Gift cards and store credit

Absolutely! We welcome group orders and catering requests. For orders serving 10 or more people, we recommend:

• Placing your order at least 24 hours in advance
• Calling our catering department for assistance
• Considering our catering packages for the best value

We can accommodate dietary restrictions and special requests for group orders.

Order preparation times vary based on several factors:

• Regular orders: 10-15 minutes during normal hours
• Peak hours: 15-25 minutes (lunch and dinner rush)
• Large or complex orders: 20-30 minutes
• Catering orders: 1-2 hours with advance notice

Online and app orders will show estimated ready times when you place your order.

Our standard hours are:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 10:00 AM - 6:00 PM
• Sunday: 11:00 AM - 5:00 PM

Hours may vary by location and during holidays. Please check our website or call your local Bubbakoo's for specific hours.

Yes, most of our locations offer convenient parking options including free parking lots or nearby street parking. Some urban locations may have limited parking, so we recommend using our delivery or pickup services during busy periods.

Yes, all Bubbakoo's Burritos locations are wheelchair accessible and ADA compliant. We feature accessible entrances, restrooms, and dining areas to ensure all customers can enjoy our food comfortably.

We want every customer to have a great experience! If you're not satisfied with your order:

• Speak with a manager immediately if you're in the restaurant
• Call the location where you placed your order
• Contact our customer service team through our website
• Keep your receipt for faster resolution

We'll work quickly to make things right, whether that's remaking your order or providing a refund.

Yes! Join our Bubbakoo's Rewards program to earn points on every purchase. Benefits include:

• Points for every dollar spent
• Free birthday burrito
• Exclusive member discounts and offers
• Early access to new menu items
• Special promotions via email and app notifications

Sign up through our website or mobile app to start earning rewards today!

Yes! Bubbakoo's gift cards make perfect gifts for burrito lovers. You can:

• Purchase physical gift cards at any location
• Buy digital gift cards through our website
• Choose any amount from $10 to $500
• Send digital cards directly to recipients via email

Gift cards never expire and can be used at any Bubbakoo's Burritos location.

Complete nutritional information is available on our website under the "Nutrition" section. You can find:

• Calorie counts for all menu items
• Detailed ingredient lists
• Allergen information
• Nutritional breakdowns (protein, carbs, fat, sodium)

Our team can also provide nutritional information in-store upon request.